PROCESS IS IN OUR DNA. FROM DAY 1, THAT'S WHAT WE'VE DONE.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

GLB’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

1. ITERATE DESIGN

Siempre empezamos por las personas. Los negocios se rigen por el comportamiento humano. Y nosotros adoptamos un enfoque de diseño centrado en el ser humano para impulsar los resultados empresariales. A través de la observación, el aprendizaje y la investigación de inmersión, somos capaces de trazar soluciones que funcionan para nuestros clientes y sus clientes.

  • Design Research
  • Design Strategy
  • Digital Design
  • Creative Services

2. VALIDATE DEVELOP

We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • Consulting
  • Project Management
  • Technology Strategy

3. OPTIMIZE DELIVER

We deliver anywhere in the world or in the cloud. Our global operation model and thousands of employees in 19 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

  • Solution Implementation
  • Customer Behavior Analytics
  • Process Engineering & Improvement

Resultados que se pueden medir.

$0m

Ahorro de costes gracias a un rediseño completo de la experiencia del cliente para un minorista mundial

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Reducción de los minutos de contacto en un año para un fabricante de productos de consumo

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Mejora de los índices de satisfacción de los clientes de un gran proveedor